by Barbe

Mystical Adornments - Intuitive Life Guidance

Frequently Asked Questions

Answers to the most commonly asked questions.

Still have a question, just email us.

sales@barbesaintjohn.com

 

Hello and Welcome.

Payments Options

We accept Visa, MasterCard, Discover, PayPal, E-Checks, Money Orders and Cash. You can select your payment method at check out. If you prefer to pay via Venmo, Zelle, Square Cash, Facebook Pay or Apple Pay just email and let me know what you’d like and how you’d like to pay.

International Customers Please Note: All transactions are in USD (United States Dollars).

Western Union, Money Order or Cash Payment: We will ship the order upon receiving payment.

Credit/Debit Card and PayPal

Orders by Credit/Debit Card: Shipping and Billing Addresses must match or be confirmed/authorized. If you are placing an order to ship to another address, we will call the cardholder for verification. A notice for signature will also be mailed to the card holder's address.

Credit Card Fraud: Filling out Fraudulent Charge back forms is not what anyone wants to do. This only takes us away from serving YOU!! So, please, if we call you to verify information on a credit card order, do not be offended, it is for your security.

Credit/Debit Card Declined Transactions: If your transaction is declined, please contact your bank/credit card company for further information.

Do Not Contact Us for Declined Transactions: We do not decline; It is your bank/credit card company which declines the transaction based on: correct address, secure code and insufficient funds in your account.

Multiple Pending Charges appear on your Credit/Debit Card Statement: If you attempted the transaction more than once upon having a declined transaction, multiple pending charges may appear on your statement.

We do not charge for declined transactions. Please be aware your issuing bank may be holding pending charges from 6 to 14 business days.

Shopping Cart

We do not force you to the shopping cart each time you add an item. You can see it added in the Shopping Cart at the top of the page.

Select "Shopping Cart" at the top of the page to see your full cart or make changes.

If you create an account and don't want to purchase right away, please add the item(s) you are interested in to your Wish List. Please note, many items are one of a kind or very limited and may be sold when you come back.

Privacy

Your privacy is of the utmost importance to us. We will never use your information for anything but your transaction.

Newsletter

If you sign up for our newsletter, THANK YOU!!! We promise that we will not spam you because we don’t like to get a ton of sales emails either. Newsletters will be sent out roughly once a month, more than likely once every two months.

Catalog

Because the majority of our products are one of a kind and limited edition, we do not have a paper catalog. The online site serves as our current catalog.

Wholesale

Wholesale is available, email us for more details.

International Orders

Yes! We ship international orders each day! We are not and can not be held responsible for any local customs, tax, VAT or fees your package may incur.

Shipping/Tracking of International Orders: Once international packages leave the US Post Office, we may be unable to track your package until it is through customs.

Additional duties, taxes, charges from customs as well as any item(s) removed by customs is your responsibility. Each year customs laws and rules change. Different forms are required for us to fill out when they make any changes and we do our best to keep up with the changes to the international shipping rules and laws. It is your responsibility to be aware of item(s) which will be charged duty, the money total limit for charges and if the item(s) are allowed into your country.

Did Not Receive Order Confirmation/Tracking Information/Shipment

Avoid Delays in Receiving Your Order. Please double check before confirming your order that you have provided us with an accurate:

Email Address

Billing Address

Day Time Phone Number